Zahy Platform Terms and Conditions

Article 1: Introduction and Definitions

The introduction above forms an integral part of this Agreement. The following terms shall have the meanings assigned to them below unless the context requires otherwise:

1. Zahy Platform / Zahy means the electronic commerce enablement platform owned by Time Solution Information Technology, including its website, mobile application, merchant dashboard, POS system, online store builder, integrations, support tools, payment enablement, and any current or future digital services provided under the Zahy brand.
2. Time Solution Information Technology means the legal entity that owns and operates Zahy Platform, registered in the Kingdom of Saudi Arabia under Commercial Registration No. 1009102240 and Unified Number 7041787636.
3. Merchant means any natural or legal person who registers on Zahy to create, operate, or manage an online store, POS account, branch, product catalog, or any commercial activity through Zahy.
4. Store means the online store, merchant account, POS profile, storefront, or digital sales channel created or managed by the Merchant through Zahy.
5. Customer means any person or entity who purchases products or services from a Merchant through a store, POS, website, link, or digital channel operated by the Merchant using Zahy.
6. User means any person who accesses or uses Zahy in any capacity, including merchants, customers, staff accounts, visitors, administrators, or service providers.
7. Agreement means these Terms and Conditions, including any policies, schedules, package terms, privacy policy, subscription terms, service-level terms, or updates issued by Zahy from time to time.
8. Third-Party Service Provider means any external provider whose services may be integrated, displayed, enabled, or connected through Zahy, including but not limited to payment gateways, shipping companies, logistics providers, SMS providers, marketing tools, ERP systems, accounting systems, cloud services, and other technology partners.
9. Services means all services provided by Zahy, including e-commerce store creation, POS services, inventory tools, order management, customer management, reporting, subscriptions, integrations, technical support, payment enablement, and other related services.

Article 2: Legal Capacity of the Merchant

1. The Merchant confirms that they have full legal capacity under the applicable laws and regulations of the Kingdom of Saudi Arabia and that they are at least eighteen (18) years old.
2. The Merchant confirms that they have sufficient knowledge and authority to create, manage, and operate their store or commercial activity through Zahy.
3. If the Merchant registers as a company, establishment, institution, charitable entity, or any other legal form, such entity must have the legal and regulatory capacity required to conduct business through Zahy.
4. The Merchant is fully responsible for ensuring that their business activity, products, services, licenses, registrations, and operations comply with all applicable laws and regulations.
5. If the Merchant breaches this Article, the Merchant shall be fully liable before customers, users, government authorities, and third parties. Zahy shall have the right to suspend, restrict, or terminate the Merchant account and claim compensation for any direct or indirect damages caused by such breach.

Article 3: Nature of Zahy’s Obligation

1. Zahy provides digital tools and technology services that enable Merchants to create, operate, and manage online stores, POS operations, product catalogs, orders, customers, branches, inventory, integrations, and related commercial workflows.
2. Zahy’s role is limited to providing technology enablement, platform access, software tools, integrations, support services, and related digital infrastructure.
3. Zahy is not a party to the sale, purchase, supply, delivery, refund, exchange, or contractual relationship between the Merchant and the Customer.
4. Zahy may provide additional services, including support, onboarding, training, marketing support, payment gateway enablement, third-party integrations, ERP/Odoo integration, or other value-added services. Such services may be subject to separate fees, package terms, or service-specific conditions.
5. Any transactions between the Merchant and Customers remain an independent legal and commercial relationship between them. Zahy is not responsible for the Customer’s failure to pay, the Merchant’s failure to deliver, product quality, service quality, pricing, warranties, refunds, returns, or disputes between the Merchant and Customer.
6. Any relationship between the Merchant and Third-Party Service Providers is an independent relationship governed by the terms agreed between the Merchant and such provider. Zahy’s role, where applicable, is limited to enabling connection, display, integration, or access to such services.
7. Zahy shall not be responsible for any breach, delay, failure, pricing issue, technical issue, compliance issue, or misconduct by any Third-Party Service Provider.

Article 4: Store Creation and Merchant Compliance

1. Any person or entity with legal capacity may create a store or merchant account on Zahy, subject to this Agreement and Zahy’s approval procedures.
2. The Merchant’s store, products, services, business model, content, and commercial activities must comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.
3. The Merchant must clearly disclose the nature of its business, products, services, licenses, commercial registration, contact details, and any legally required information.
4. Zahy reserves the right to reject, suspend, restrict, or close any store that violates applicable laws, public order, public morals, Islamic values, platform policies, or this Agreement.
5. The Merchant must not use Zahy if their previous account or store was suspended, cancelled, terminated, or restricted by Zahy or by a judicial or regulatory order.
6. The Merchant must comply with all applicable laws relating to e-commerce, electronic transactions, consumer protection, anti-cybercrime regulations, taxation, VAT, e-invoicing, data protection, Ministry of Commerce requirements, and any other relevant authorities.
7. The Merchant must display or provide, where required, the following information: commercial name, address, commercial registration or freelance certificate, official contact details, terms and conditions, privacy policy, refund and exchange policy, delivery policy, and customer support channels.
8. The Merchant must issue invoices to Customers showing the product or service details, total price, VAT where applicable, delivery details, and refund or exchange conditions.
9. If the Merchant provides regulated products or services, the Merchant must obtain, maintain, and disclose the required licenses and permits.
10. Before registering on Zahy, the Merchant confirms that they have verified and fulfilled all legal, regulatory, licensing, financial, banking, and operational requirements necessary to conduct their activity.
11. Zahy may require the Merchant to provide documents for KYC, account verification, business verification, payment enablement, compliance review, or risk assessment, including but not limited to commercial registration, VAT certificate, national ID or Iqama, authorization letter, IBAN certificate, licenses, or other documents.
12. In case of non-compliance, Zahy may take any action it considers appropriate, including warning, temporary suspension, account restriction, store closure, payment hold, rejection of activation, or permanent termination.

Article 5: Accounts and Registration Obligations

1. When applying to register on Zahy or create a store, the Merchant must provide accurate, complete, current, legal, and valid information.
2. The Merchant is responsible for maintaining the confidentiality of account credentials, usernames, passwords, OTPs, admin access, staff permissions, and any other security information.
3. The Merchant must immediately notify Zahy of any unauthorized access, suspected breach, misuse, or compromise of account information.
4. Zahy shall not be liable for any direct or indirect loss resulting from disclosure of login information, unauthorized use, weak passwords, misuse of the account, or negligence by the Merchant or its staff.
5. The Merchant is fully responsible for all actions performed through its account, store, POS, dashboard, integrations, staff users, or authorized representatives.
6. The Merchant must not use false information, misleading names, unauthorized business names, fake identities, or details that imply a false relationship with Zahy or Time Solution Information Technology.
7. The Merchant must update its registration, legal, tax, contact, banking, and operational information whenever such information changes.
8. Zahy reserves the right to request additional information, conduct verification directly or through third parties, and suspend or reject any account that does not pass verification.
9. Zahy may suspend, freeze, terminate, or restrict any account containing false, incomplete, outdated, illegal, suspicious, or non-compliant information.

Article 6: Electronic Communications and Official Communication Channels

1. The Merchant agrees that Zahy may communicate through email, SMS, WhatsApp, dashboard notifications, in-platform messages, phone calls, or public announcements within the platform.
2. Any electronic communications, notices, agreements, invoices, confirmations, alerts, or disclosures issued by Zahy shall have the same legal effect as written communications.
3. Zahy may send service, operational, marketing, promotional, technical, billing, security, and compliance-related communications during the Merchant’s membership or use of the platform.

Article 7: Amendments to the Agreement and Fees

1. Zahy may amend, update, add to, or modify this Agreement at any time, whether materially or partially.
2. Zahy may notify Users of such amendments through email, dashboard notification, website update, public announcement, or any other technical method.
3. Continued access to or use of Zahy after any amendment constitutes acceptance of the amended Agreement.
4. If the Merchant does not accept any amendment, the Merchant must stop using Zahy. Continued use shall be considered full acceptance.
5. All fees are calculated in Saudi Riyals unless otherwise stated.
6. The Merchant must pay all subscription fees, service fees, setup fees, integration fees, transaction-related fees, additional service fees, taxes, or other charges applicable to the selected package or services.
7. Zahy may add, increase, reduce, discount, or modify fees, packages, services, offers, and payment terms from time to time.

Article 8: Payment and Settlement Services

1. Zahy may enable online payment options through approved payment gateways, payment partners, or other available payment methods.
2. Payment services are provided for facilitation and operational enablement only. Payment processing may be subject to the terms and conditions of the relevant payment gateway, bank, or third-party provider.
3. Cash on delivery, direct bank transfers, or offline payments are subject to the relationship between the Merchant, Customer, and any relevant service provider. Zahy shall not be responsible for such arrangements.
4. Zahy may require that certain payments be processed directly between the Merchant and Customer or through approved channels.
5. The Merchant is responsible for setting accurate product and service prices and for complying with VAT, invoicing, accounting, and tax requirements.
6. The Merchant must provide proper invoices, receipts, payment records, delivery records, and accounting documentation as required by law.
7. Zahy may block, reject, suspend, cancel, or reverse any transaction that violates this Agreement, applicable laws, payment provider rules, fraud prevention rules, or platform risk policies.
8. Zahy may amend, suspend, replace, or remove any payment method at any time.

Article 9: Personal Information and Transaction Information

1. The Merchant agrees to provide Zahy with the information required for registration, verification, service delivery, compliance, payment enablement, support, analytics, communication, and platform operations.
2. The Merchant is responsible for the accuracy, legality, completeness, and validity of all information submitted to Zahy.
3. Zahy may process, store, use, share, or disclose information in accordance with its Privacy Policy, applicable laws, regulatory requirements, third-party service requirements, and operational needs.
4. Confidentiality and protection of Merchant and Customer data shall be governed by Zahy’s Privacy Policy and applicable laws.

Article 10: Merchant Commitment to Saudi Laws and Regulations

1. The Merchant undertakes to comply with all applicable laws and regulations in the Kingdom of Saudi Arabia regarding its products, services, customers, online activity, store operations, POS activity, digital payments, electronic transactions, consumer protection, taxation, data protection, and cybersecurity.
2. If the Merchant violates any applicable law or regulation, Zahy may take appropriate action, including warning, suspension, store closure, account termination, payment hold, refund processing, or reporting to competent authorities where required.

Article 11: Rights

1. All content, technology, interfaces, designs, software, source code, workflows, branding, trademarks, logos, icons, graphics, text, data structures, platform features, and digital assets related to Zahy are owned by Time Solution Information Technology or its licensors.
2. No person may use, copy, reproduce, modify, distribute, exploit, reverse engineer, or benefit from Zahy’s intellectual property without prior written authorization.
3. Zahy reserves the right to take legal action against any infringement, misuse, unauthorized access, copying, or violation of its rights.
4. Zahy is not responsible for infringement committed by Merchants regarding third-party intellectual property displayed or sold through their stores.

Article 12: Intellectual Property

1. Zahy respects the intellectual property rights owned by Merchants in their store content, products, images, trademarks, descriptions, and commercial materials.
2. The Merchant must respect Zahy’s intellectual property rights, including the Zahy name, brand, platform, technology, logos, content, systems, and related assets.
3. The Merchant must ensure that all content uploaded to Zahy does not infringe third-party rights.
4. Zahy may remove or restrict any content that appears to violate intellectual property rights, applicable law, or platform policies.

Article 13: Customers

1. Customers may provide personal and transaction information when purchasing from a Merchant’s store, including name, email, phone number, address, order details, and payment-related information.
2. Zahy’s systems may store Customer information to enable order processing, customer experience, technical operations, reporting, and service improvement.
3. The Merchant remains responsible for its relationship with Customers, including product accuracy, service delivery, order fulfillment, refunds, returns, warranties, and customer communication.
4. Customers acknowledge that purchases are made from the Merchant, not from Zahy, unless expressly stated otherwise.
5. Zahy may, at its discretion, take action regarding complaints, fraud, misleading activity, or violations by Merchants, including warnings, suspension, or account restrictions.
6. Zahy is not legally responsible for disputes between Customers and Merchants, but may support quality control and platform trust by facilitating complaint handling where possible.

Article 14: Zahy’s Liability Toward Merchants and Customers

1. Zahy shall not be responsible for unsatisfactory, delayed, failed, defective, or incomplete performance by Merchants, shipping companies, payment gateways, banks, customers, or third-party providers.
2. Zahy shall not be liable for losses, damages, delays, service failures, unavailable products, late delivery, poor product quality, or poor service quality caused by Merchants or third parties.
3. Zahy shall not be liable for claims arising from misuse, inability to use the platform, account misuse, merchant misconduct, customer misconduct, third-party errors, financial loss, reputational damage, defamation, or indirect damages.
4. Zahy, Time Solution Information Technology, its owners, directors, employees, representatives, and affiliates shall not be liable for any claim, dispute, cost, damage, loss, or liability arising from the acts or omissions of Users.
5. Zahy may report suspicious, illegal, fraudulent, or non-compliant activities to competent authorities where necessary.

Article 15: Confidentiality and Data Security

1. The Merchant acknowledges that the internet is not completely secure and that confidentiality of information cannot be guaranteed with absolute certainty.
2. Zahy applies reasonable technical, administrative, and organizational measures to protect platform data, user accounts, merchant information, and customer information.
3. Zahy has no control over the actions of third-party websites, links, integrations, providers, external platforms, or parties claiming to represent Users.
4. Zahy may use information provided by Users to deliver services, support operations, process payments, improve the platform, conduct compliance checks, and send service or marketing communications in accordance with the Privacy Policy.

Article 16: Subscription, Cancellation, Refund, and Replacement Policy

1. Subscription validity for users, branches, POS accounts, features, or add-ons shall follow the active package period unless otherwise stated.
2. Purchased users, branches, features, add-ons, templates, integrations, setup services, or other digital services may be charged based on the selected package and remaining subscription period.
3. If the Merchant cancels a paid subscription, the Merchant may continue using the subscribed package until the end of the paid period unless otherwise stated.
4. Paid subscriptions, setup fees, customization fees, integration fees, templates, onboarding services, training, professional services, and add-ons are generally non-refundable unless Zahy approves otherwise or unless required by applicable law.
5. Zahy may offer promotional trials, free periods, or temporary access to selected services at its discretion.
6. Auto-renewal may apply where the Merchant activates or accepts it and where a valid payment method or wallet balance is available.
7. Zahy may suspend or downgrade the store if the subscription expires, payment fails, or fees remain unpaid.
8. Any refund, if approved, may be subject to bank fees, transfer fees, payment gateway charges, taxes, outstanding balances, claims, complaints, or risk review.
9. Zahy may hold settlement, refund, or wallet amounts where there are suspected fraud activities, unresolved complaints, chargebacks, identity verification concerns, payment disputes, or regulatory requirements.
10. Any iOS, app store, payment gateway, or third-party purchase may be subject to the relevant third party’s terms, fees, and policies.

Article 17: Cancellation or Suspension of Merchant or Customer Accounts

Zahy may temporarily or permanently suspend, restrict, cancel, or terminate a Merchant account, Customer account, User account, store, POS account, or access to services in any of the following cases:

1. Violation of this Agreement or any Zahy policy.
2. Abuse, threat, insult, harassment, or misconduct toward Zahy, its employees, representatives, partners, Merchants, Customers, or third parties.
3. Failure to verify identity, business information, ownership, licenses, banking information, or required documents.
4. Illegal, suspicious, fraudulent, harmful, misleading, or non-compliant activity.
5. Activities that may expose Zahy, Users, partners, or third parties to legal, financial, operational, reputational, or regulatory risk.
6. Non-payment of fees, chargebacks, payment disputes, excessive complaints, or breach of payment obligations.

Zahy reserves the right to restore, reject restoration, or permanently block any suspended or terminated account at its discretion.

Article 18: Store Closure Request

1. The Merchant may request closure of its store or account through the official channels specified by Zahy.
2. Zahy may require supporting documents, including a signed closure request, authorization letter, identification documents, settlement confirmation, or any other documentation required for verification.
3. Zahy reserves the right to approve or reject closure requests and to require payment of outstanding fees, settlement of complaints, completion of pending orders, or resolution of financial obligations before closure.
4. Store closure does not automatically entitle the Merchant to a refund for active or unused subscriptions unless otherwise approved by Zahy or required by applicable law.

Article 19: Payment, Sales, and Purchase Operations

1. The Merchant must manage its store professionally and in a way that protects Customer rights and minimizes disputes.
2. The Merchant is responsible for managing sales, orders, payments, delivery, refunds, returns, and customer service through its store.
3. Zahy may reject, suspend, cancel, review, or hold any purchase, payment, settlement, or transaction if it appears suspicious, fraudulent, technically incorrect, non-compliant, or in violation of this Agreement.
4. Zahy is not responsible for disputes between Customers and Merchants or for a Customer’s failure to pay the Merchant.
5. The Merchant must not conduct fake, fraudulent, manipulated, or misleading purchases, transactions, reviews, payments, or account activities.
6. Settlement of funds may be subject to payment gateway terms, banking rules, anti-fraud checks, chargeback windows, regulatory requirements, and applicable laws in the Kingdom of Saudi Arabia.
7. Zahy may impose fees related to transactions, payment processing, settlements, government charges, administrative costs, payment gateway costs, or other operational costs.

Article 20: Prohibited Content, Products, and Services

1. The Merchant must not publish, sell, advertise, promote, or enable any content, product, or service that violates this Agreement, Zahy policies, the Privacy Policy, public order, public morals, Islamic values, or applicable laws in the Kingdom of Saudi Arabia.
2. Prohibited products and services include, without limitation: gambling, lottery products, random prize boxes, illegal products, harmful products, pirated content, counterfeit products, products infringing intellectual property rights, sexual or pornographic products or services, products causing physical or psychological harm, illegal substances, or any products prohibited by applicable law.
3. Zahy reserves the right to remove, restrict, suspend, or report any prohibited content, product, service, or store.

Article 21: Saudi Anti-Cybercrime Law

1. Merchants and Users must comply with the Saudi Anti-Cybercrime Law and all related cybersecurity, electronic transaction, and digital conduct regulations.
2. Any violation shall be the sole responsibility of the violating User or Merchant.
3. Zahy may take appropriate action, including account suspension, store closure, access restriction, or reporting to competent authorities.

Article 22: Restriction of Access or Membership

Zahy may suspend, restrict, terminate, or cancel a User’s membership or access to any service at any time, with or without prior notice, where Zahy considers such action necessary to protect the platform, Users, Customers, partners, compliance, security, or business interests.

Article 23: Warranty

1. Zahy does not guarantee that products or services offered by Merchants are free from defects. Product or service warranties, where applicable, are the responsibility of the Merchant or manufacturer.
2. Zahy does not guarantee uninterrupted, error-free, or fully secure operation of the platform at all times, although it will use reasonable efforts to maintain service availability and technical performance.
3. The Merchant is responsible for clearly stating any product warranty, service warranty, exchange terms, refund terms, and support obligations to Customers.

Article 24: Merchant Responsibility and Indemnity

1. The Merchant agrees to be fully responsible for its store, products, services, staff, content, customers, orders, payments, taxes, licenses, compliance, and all activities conducted through its account.
2. The Merchant agrees to protect, indemnify, and hold harmless Zahy, Time Solution Information Technology from any claims, losses, damages, liabilities, fines, complaints, costs, or expenses resulting from the Merchant’s breach, misuse, illegal activity, customer dispute, third-party claim, intellectual property infringement, or violation of applicable laws.

Article 25: Relationship and Notices Between Zahy and Merchants

1. Nothing in this Agreement creates a partnership, agency, franchise, employment, joint venture, representation, or legal association between Zahy and the Merchant.
2. The Merchant may not state, imply, advertise, or represent that it has a partnership, agency, authorization, or special relationship with Zahy unless such relationship is confirmed through a separate written agreement signed by Zahy.
3. Notices to Zahy must be sent through Zahy’s official support channels or official email designated by Zahy.
4. Notices to the Merchant shall be deemed valid when sent to the email, phone number, dashboard, or contact details provided during registration.

Article 26: Governing Law

This Agreement is governed by and interpreted in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia. Any dispute shall be subject to the competent authorities and courts in the Kingdom of Saudi Arabia unless otherwise agreed in writing.

Article 27: Rules for Merchants When Dealing with Customers

1. The Merchant must act honestly, transparently, and professionally when dealing with Customers.
2. The Merchant must avoid misleading descriptions, false pricing, hidden fees, delayed fulfillment, poor communication, or unfair practices.
3. The Merchant must respect Customer rights under applicable laws and must maintain proper customer service, refund, exchange, and complaint-handling processes.

Article 28: Advertising Publications and Promotional Offers

1. This Agreement applies to all Zahy promotional materials, website content, digital advertisements, printed materials, social media posts, offers, and marketing campaigns.
2. Promotional materials are subject to change and do not create a permanent commitment regarding prices, packages, features, or offers.
3. Any offers issued by Zahy may be temporary, limited, conditional, or subject to eligibility criteria.
4. Zahy may modify, withdraw, limit, extend, or cancel any offer at any time.

Article 29: Strategic, Logistics, and Third-Party Services

1. Zahy may enable access to third-party services, including shipping, logistics, payment gateways, SMS providers, marketing tools, ERP/Odoo integrations, cloud services, accounting tools, and other business services.
2. Zahy provides such services as a facilitation or integration layer and is not responsible for the actions, failures, pricing, delays, terms, or performance of Third-Party Service Providers.
3. Use of third-party services is optional unless required for a specific package, payment workflow, integration, or regulatory need.
4. The Merchant must review and accept the relevant third party’s terms, pricing, privacy practices, support rules, and service conditions before using such services.
5. By requesting third-party services, the Merchant authorizes Zahy to share necessary information with the relevant provider to enable the service, subject to Zahy’s Privacy Policy and applicable laws.
6. Zahy may charge fees, commissions, integration fees, service fees, or administrative fees related to third-party service enablement where applicable.

Article 30: Technical Support

1. Zahy may provide technical support to Merchants based on the selected package, support plan, service level, or paid support arrangement.
2. Support may include dashboard assistance, store setup guidance, POS support, technical troubleshooting, onboarding, training, integration coordination, and general platform support.
3. Certain support services, customizations, integrations, training sessions, setup requests, or advanced services may require additional fees.
4. Zahy does not guarantee resolution of issues caused by third-party providers, internet failures, unsupported devices, merchant errors, external systems, or misuse of the platform.

Article 31: Dispute Resolution

1. In the event of any dispute arising from this Agreement, Zahy and the Merchant shall first attempt to resolve the dispute through amicable negotiation and settlement.
2. If the dispute is not resolved amicably, it shall be referred to the competent authorities or courts in the Kingdom of Saudi Arabia.

Article 32: Customer Complaint Handling and Dispute Settlement Between Customer and Merchant

1. Zahy may provide channels for Customers to submit complaints related to Merchants or stores.
2. A complaint may include the complaint text, supporting documents, order details, and the name of the concerned store.
3. Zahy may forward the complaint to the Merchant for response or resolution.
4. Zahy may, at its discretion, take measures to protect platform quality, including warning the Merchant, requesting clarification, suspending the store, restricting payments, or taking other appropriate action.
5. Zahy is not a party to the contract between Customer and Merchant and shall not be responsible for resolving all disputes, but may support dispute handling for platform quality and trust.

Article 33: General Provisions

1. If any provision of this Agreement is found invalid, unenforceable, or cancelled, the remaining provisions shall remain valid and effective.
2. This Agreement constitutes the understanding and contractual framework between Zahy and the Merchant regarding use of the platform.
3. The relationship between the Merchant and Customers is independent from Zahy and is governed by the terms agreed between them and applicable laws.
4. No person may impose amendments, conditions, or interpretations on this Agreement except Zahy or competent authorities as required by law.
5. Zahy may issue Arabic and English versions of this Agreement. In case of conflict, the Arabic version may prevail if Zahy officially designates it as the governing version.
6. Zahy may update this Agreement from time to time. Continued use of the platform after update shall constitute acceptance.
7. This Agreement may only be cancelled or amended by Zahy through its authorized management or official update procedures.

Subscription Packages, Trial Period, and Refund Policy

Article 1: Free Trial

1. Zahy may grant new Merchants a free trial for selected paid packages for a period determined by Zahy, such as fourteen (14) days, starting from the package activation date.
2. The purpose of the trial is to allow the Merchant to explore Zahy’s features before committing to a paid subscription.
3. Zahy may require the Merchant to add a valid payment method, such as a credit card, Mada card, bank payment method, wallet, or other approved method, before activating the free trial.
4. The Merchant is responsible for ensuring the payment method is valid, active, and authorized.
5. If auto-renewal is activated, the Merchant authorizes Zahy to charge the applicable subscription fee immediately after the trial ends unless the Merchant cancels auto-renewal before the charge date.
6. Zahy may apply fair use rules to prevent misuse of free trials, including repeated trials, multiple accounts, duplicate stores, suspicious identities, excessive complaints, or abnormal usage patterns.

Article 2: Subscription Cancellation and Refunds

1. As an exception, Zahy may allow a refund for the first paid subscription if all conditions set by Zahy are met.
2. Refund eligibility may require that the subscription is the Merchant’s first subscription, the request relates to the first store created by the Merchant, and the refund request is submitted within the period specified by Zahy.
3. Any refund request that does not meet the applicable conditions may be rejected with notification to the Merchant.
4. Refunds are not guaranteed and remain subject to Zahy’s policy, payment gateway rules, banking charges, taxes, claims, complaints, and applicable laws.

Article 3: Monitoring and Review

1. All cancellation and refund requests may be reviewed automatically through Zahy’s internal compliance, fraud prevention, and risk review systems.
2. Zahy may conduct manual review where suspicious patterns are detected, including multiple accounts, repeated refund attempts, abnormal transactions, complaints, chargebacks, or suspected misuse.
3. Zahy may hold refund or settlement amounts for a period determined by Zahy to ensure there are no pending claims, chargebacks, complaints, third-party claims, payment disputes, or regulatory issues.

Article 4: Anti-Fraud and Misuse

1. It is strictly prohibited to create multiple accounts, use different identities, manipulate data, or misuse trials, discounts, refunds, promotions, subscriptions, or payment workflows.
2. Any such activity shall be considered a material breach of this Agreement.
3. If a violation is confirmed, Zahy may suspend or close related accounts, hold disputed amounts, deduct outstanding amounts, cancel benefits, reject refunds, restrict access, and claim compensation for direct damages without prejudice to any other rights available under Saudi laws and regulations.